Structural Debt™
Structural Debt™ is the distance between where the business is and where the people operating structure is. Why multi-location operators get stuck answering daily decisions their managers should own — and how to build the people infrastructure that lets them stop being the bottleneck.
Who’s to Blame – The People or The Process
When something goes wrong in a growing business, we tend to blame the person. The manager isn’t strong enough, the employee wasn’t the right fit, we need better hiring. Out team needs training or we just need someone who “gets “it” Sure, sometimes that’s true. But what about the process?
One Organizations Path to Reframing Onboarding as a Cultural Experience: A Case Study
Case Study: Executive leaders at a multi-location, multi-state company believed onboarding was in place. But culture leaned slightly negatively and turnover was still high. What we found was, hourly employees received paperwork and task training, but little else. Many didn’t know who owned the company. Few understood that the business was part of a franchise. We reframed onboarding as an employee experience and everything changed.